We have compiled a list of our clients’ frequently asked questions for you to quickly and easily find answers to things you may be wondering. Please feel free to call us for anything we may have missed.
You will have Certified Cleaning Technicians that are all bonded and insured and have been certified by IICRC (Institute of Inspection Cleaning and Restoration Certification)
Absolutely
We are not the cheapest or the most expensive, we just want to give our clients value for what they do spend on our service. Most of our clients have been with us for many many years, some as long as 17 years.
Cleaning costs depend on several factors, including the size of your home, the condition of the property, the frequency of service, and the level of cleaning required. Initial cleanings often take longer because our team focuses on areas that may need extra attention due to accumulated dust, dirt, and buildup. Once your home is established on a recurring cleaning schedule, maintenance visits are typically more efficient and cost-effective.
Weekly cleaning keeps your home consistently clean, healthy, and easier to maintain. Regular visits prevent dust, dirt, pet hair, and grime from building up, which means your home stays fresher and requires less intensive cleaning over time. Many homeowners also find that weekly service reduces stress, improves indoor air quality, and frees up valuable time to spend with family, work, or hobbies. With a recurring schedule, you can enjoy a clean home every day without having to worry about fitting cleaning into your busy routine.
Also, it is more cost-efficient so YOU SAVE MONEY!
For more than 20 years, Dawn to Dusk Cleaning Service has built its reputation on consistency, accountability, and exceptional customer care. Unlike many cleaning companies, we employ our cleaning professionals directly rather than using independent contractors. Every team member is professionally trained, background-checked, and committed to delivering the same high standard of service on every visit. We also follow up with customers after each cleaning to gather feedback and ensure complete satisfaction.
Yes, we do have special promotions on occasions. Examples: Mother’s Day, Valentine Day, Thanksgiving, Dad’s & Grads, Back to School Specials etc. Call our office to check on any current promotion.
Yes, we have several packages, deep cleans, move in / move out cleanings, post construction cleanings, weekly, every two weeks cleanings and every 4-week cleanings.
We use professional-grade cleaning products that are designed to effectively disinfect and sanitize while being safe for the surfaces throughout your home or business. Our products help eliminate germs, bacteria, and common contaminants without causing damage to flooring, countertops, fixtures, or other interior finishes when used properly by our trained cleaning professionals.
We supply all the cleaning products.
We always ask what day works best for your cleanings.
All Dawn to Dusk cleaning professionals are employees of our company—not independent contractors. This means they are professionally trained, covered by our insurance, and backed by our bonding protection. Hiring employees allows us to maintain consistent service quality, accountability, and peace of mind for our customers.
We run National Background checks on all our employees.
Accountability is a core part of our cleaning process. After every cleaning visit, we send a review request so customers can provide feedback on their experience. This ongoing communication helps us maintain our high standards, address any concerns promptly, and continuously improve our service.
We refer window cleaning out to the window cleaning professionals as they have all the training and equipment.
We offer a 24-hour 100% satisfaction guarantee, if anything was missed or not done well enough, we will come back out and make our client happy.
We ask for 48 hours with needing to cancel your scheduled cleaning, so we have time to fill that time slot for our technician.
We do not lock our clients into a long-term contract, we just ask for a 30-day termination of service notice phone call.
They really appreciate your generosity and strive to exceed your expectations, but it is optional. Client’s have tipped in several ways, cash, check, gift card, Venmo or even calling our office and adding a tip to a credit or debit card.
We handle all billing electronically with a debit or credit card and we accept them all. We stopped accepting cash & checks several years ago due to safety issues.
The best way to schedule a cleaning appointment is by calling our office at 586-932-4090 between the hours of 8:00am & 5:00pm
The best way to schedule a free cleaning quote is by calling our office at 586-932-4090 between the hours of 8:00am & 5:00pm
We have some clients working from home when we clean and some clients are not home or at work when we clean, we just need an entry key or garage code to get in, then we go in clean, lock up and the clients come home to a sparkling home.
Our staff love pets, we will follow any instructions for cleaning with pets.
Absolutely, they are heathy so if your pets or small children put their paw or hands in their mouth they will not be connecting with harmful chemicals.
That depends on the size of the home and the condition of the home and what the client wants done. The average Cleaning Technician on an initial clean, cleans around 300 square feet per hour.
We tried green cleaning and found using the hospital grade cleaning supplies worked much better and clients loved the results.
We refer window cleaning out to the window cleaning professionals as they have all the training and equipment.
We are not a franchise, we are a local family-owned cleaning company, started in 2007.
