We have compiled a list of our clients’ frequently asked questions for you to quickly and easily find answers to things you may be wondering. Please feel free to call us for anything we may have missed.
You will have Certified Cleaning Technicians that are all bonded and insured and have been certified by IICRC (Institute of Inspection Cleaning and Restoration Certification)
Absolutely
We are not the cheapest or the most expensive, we just want to give our clients value for what they do spend on our service. Most of our clients have been with us for many many years, some as long as 17 years.
We offer top to bottom, wall to wall cleanings.
Yes, we do have special promotions on occasions. Examples: Mother’s Day, Valentine Day, Thanksgiving, Dad’s & Grads, Back to School Specials etc. Call our office to check on any current promotion.
Yes, we have several packages, deep cleans, move in / move out cleanings, post construction cleanings, weekly, every two weeks cleanings and every 4-week cleanings.
We use hospital grade cleaning products that are safe, work great and won’t leave you home smelling like a chemical factory.
We supply all the cleaning products.
We always ask what day works best for your cleanings.
Our staff love pets, we will follow any instructions for cleaning with pets.
We run National Background checks on all our employees.
We refer window cleaning out to the window cleaning professionals as they have all the training and equipment.
We offer a 24-hour 100% satisfaction guarantee, if anything was missed or not done well enough, we will come back out and make our client happy.
We ask for 48 hours with needing to cancel your scheduled cleaning, so we have time to fill that time slot for our technician.
We do not lock our clients into a long-term contract, we just ask for a 30-day termination of service notice phone call.
They really appreciate your generosity and strive to exceed your expectations, but it is optional. Client’s have tipped in several ways, cash, check, gift card, Venmo or even calling our office and adding a tip to a credit or debit card.
We handle all billing electronically with a debit or credit card and we accept them all. We stopped accepting cash & checks several years ago due to safety issues.
The best way to schedule a cleaning appointment is by calling our office at 586-932-4090 between the hours of 8:00am & 5:00pm
The best way to schedule a free cleaning quote is by calling our office at 586-932-4090 between the hours of 8:00am & 5:00pm
We have some clients working from home when we clean and some clients are not home or at work when we clean, we just need an entry key or garage code to get in, then we go in clean, lock up and the clients come home to a sparkling home.
Absolutely, they are heathy so if your pets or small children put their paw or hands in their mouth they will not be connecting with harmful chemicals.
That depends on the size of the home and the condition of the home and what the client wants done. The average Cleaning Technician on an initial clean, cleans around 300 square feet per hour.
We tried green cleaning and found using the hospital grade cleaning supplies worked much better and clients loved the results.
We are not a franchise, we are a local family-owned cleaning company, started in 2007.
We understand your home is important to you. That’s why we focus on the quality of the clean. Our cleaners aren’t contract workers – they are full-time employees. They care as much as we do.
Dawn to Dusk Cleaning is a professional residential and commercial cleaning service providing office cleanings, house cleanings, deep cleanings, and other cleaning services near Auburn Hills, Chesterfield, Clinton Twp, Fraser, Harrison Twp, Macomb, Mt Clemens, New Haven, Rochester, Rochester Hills, Romeo, Shelby Twp, Sterling Heights, Troy, Utica, and Washington Michigan as well as surrounding cities.
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