Some common questions people have when hiring a Professional Cleaning Company

Q
How do I know I can trust Dawn to Dusk?
ADawn to Dusk is a local recognized leader in residential home cleaning services. Our residential housekeepers have provided quality, reliable cleaning services for more than 5 years. Each cleaning team is bonded, insured, licensed and uniformed housekeepers who are regularly supervised. And you always have access to our main office to discuss your professional cleaning service.
Q
Who does Dawn to Dusk hire to clean my home?
AOur cleaning professionals are trained, bonded and insured before stepping into uniforms. Our residential housekeepers respect customers by never eating, drinking, smoking or using appliances during home cleanings. And each Dawn to Dusk employee takes pride in their work, receiving regularly updated training and supervision to ensure quality cleaning service.
Q
How will our relationship work?
ACommunication is important for any relationship including ours. Our cleaning service understand we must earn your trust during every visit. It’s why we’re so flexible, offering customized cleaning service plans designed with your needs in mind. Establishing this open communication and being flexible ensures your satisfaction as a long-term customer.
Q
What should I do before a home cleaning service?
ATo make our house cleaning services more efficient, we ask that you pick up clothing, toys and other household items prior a visit from our housekeeping teams.
Q
Do I have to be home during house cleanings?
ABecause we clean Monday – Saturday, 8 a.m. to 5 p.m. most of our customers aren’t home but the vast majority trust Dawn to Dusk with the key to their home.
Q
What time does Dawn to Dusk arrive?
ADawn to Dusk can’t guarantee what time residential housekeepers will arrive because each home gets the attention it deserves and not a pre-determined amount of time. Still, most homes fall easily into regularly scheduled cleaning windows between 8 a.m. to 5 p.m., Monday – Friday. If for any reason you require a more precise time of arrival, we  will work with you for a convenient solution.
Q
What if something is damaged during a home cleaning?
AWe treat you and your home with complete respect. If something does unexpectedly break, we do our best to either repair or replace that item. Our cleaning crew are all fully insured, so claims are filed when appropriate.
Q
What if my housekeeper missed a spot?
AOur maid services offer consistent, quality home cleaning. Like all new relationships, however, miscommunications occur and we may make a mistake. That’s why we offer a house cleaning service guarantee, which mean if you notify us at Dawn to Dusk within 24 hours, our house cleaning staff will correct their mistake at no charge.
Q
Do I provide cleaning supplies or equipment?
ANo. Every Dawn to Dusk cleaning service crew comes prepared with all the cleaning supplies necessary. However, because Dawn to Dusk is flexible, if requested and provided, we are happy to clean with your preferred products.
Q
Does Dawn to Dusk offer carpet cleaning?
AWe refer our carpet cleaning request to a local carpet cleaning expert that we and our customers have been very happy with.
Q
What does “green house cleaning” mean?
AGreen house cleaning involves the products, methods and business practices employed by companies to promote both a healthier home and world environment. Green cleaning products do not contain ingredients with ozone depleting substances or flammable chemicals that may irritate skin. Truly green products do not kill harmful bacteria and germs. Companies with green cleaning services should use highly-concentrated cleaners that require less product, as well as employ business practices that encourage using recyclable packaging. Consumers must watch out for “green washing,” a term used by environmentalists to define companies that falsely advertise environmentally-safe products or services.